Faq

No. Each product is personalised to order, so we do not enforce minimum order values or quantities.

Is part-shipping possible if items have different lead times?

Unfortunately, we cannot part-ship orders. If items are required urgently, we recommend ordering them separately.

Can I cancel an order once placed?

No. Once an order is placed, it cannot be cancelled. Please double-check all personalisation text before checkout.

How are postage charges calculated?

Postage charges are calculated based on your products and order. Please refer to our postage matrix for a full breakdown.

Can I select a specific delivery day/time?

Unfortunately, we cannot arrange delivery for specific days or times.

Where do you deliver?

We deliver to the UK, Ireland, and internationally. Please see our postage page for more details.

Can I return an item?

Due to the personalised nature of our products, we cannot accept returns. Please see our Returns Policy for more information.

Can I check what products are out of stock?

Out-of-stock labels are shown on our website. Our newsletters also include updates on stock availability.

Are credit accounts available?

Credit accounts are available for trade customers who meet our order-volume criteria. Contact customer service for details.

What should I do if there’s an issue with my order?

Our support team is available by email or phone at +44 203 576 7014. For product-related issues, an image is usually required, so please have one ready when contacting us.