Are there any minimum order values?
No. Each product is personalised to order, so we do not enforce minimum order values or quantities.
Is part-shipping possible if items have different lead times?
Unfortunately, we cannot part-ship orders. If items are required urgently, we recommend ordering them separately.
Can I cancel an order once placed?
No. Once an order is placed, it cannot be cancelled. Please double-check all personalisation text before checkout.
How are postage charges calculated?
Postage charges are calculated based on your products and order. Please refer to our postage matrix for a full breakdown.
Can I select a specific delivery day/time?
Unfortunately, we cannot arrange delivery for specific days or times.
Where do you deliver?
We deliver to the UK, Ireland, and internationally. Please see our postage page for more details.
Can I return an item?
Due to the personalised nature of our products, we cannot accept returns. Please see our Returns Policy for more information.
Can I check what products are out of stock?
Out-of-stock labels are shown on our website. Our newsletters also include updates on stock availability.
Are credit accounts available?
Credit accounts are available for trade customers who meet our order-volume criteria. Contact customer service for details.
What should I do if there’s an issue with my order?
Our support team is available by email or phone at +44 203 576 7014.
For product-related issues, an image is usually required, so please have one ready when contacting us.